Live Remote Proctoring is a secure and non-invasive platform that uses professional proctors and technology to monitor examinees live while they complete the certification exam. This method of test delivery allows the examinee to take the certification exam from their home, office, or a remote site, using their own computer. The process is secure, easily accessible, and monitors testing activity, and records all aspects of the exam session.
Candidates who would like to choose live remote proctoring will need to run a system and webcam test on the computer they plan to take the examination on to ensure it will meet remote proctoring requirements. If they meet the requirements, they can move forward with scheduling Live Remote Proctoring.
PSI Bridge is compatible with any modern Windows or Mac OS X computers with a working webcam, microphone, and internet connection.
PSI’s compatibility check tool will ensure the candidate’s system meets the following technical requirements (hardware and software) for their remote proctored exam:
From the Windows or Mac computer, you are going to use to take the exam, you must check to see if the computer is compatible with Live Remote Proctoring testing. If the computer is compatible, you can proceed to register to take an exam. If not, try another computer or consider taking the test at the Computer Testing Center (the test is taken at a PSI/AMP center).
If you are not using a personal computer or if you are using a work computer, you must ensure you have administrative rights for the secure download prior to your exam.
If you plan to use a work computer, you must have administrative rights with permission to disable the firewall for remote access.
Here’s a list of what you need:
Experiencing technical difficulties during your exam? For immediate assistance, please contact our testing partners at PSI. They can be reached immediately via live chat support, or by contacting one of the phone numbers below.
If your issue is not resolved, please contact PSI via email and the Lamaze Staff team at firstname.lastname@example.org with your exam confirmation number and any other pertinent details.
Please recognize that email requests may take a few business days, so immediate needs should be submitted via the PSI chat for phone lines.
PSI Phone Support - within US: 1-844-267-1017
PSI Phone Support - outside US: +1-617-564-9052
Still have questions? Our certification team is here to help! Email us at email@example.com.
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